Right of withdrawal | Onshindo Osaka

Onshindo Osaka's right of withdrawal

The Client has a period of fourteen (14) calendar days , from the date of receipt of the order, to exercise his right of withdrawal, in accordance with the following provisions:

• If the same order contains several products and they are delivered separately, the withdrawal period will expire 14 calendar days from the day on which the last of the purchased products was delivered.  

• If the order is for a product consisting of multiple components or parts, the withdrawal period will expire 14 calendar days from the day on which the last component or material was delivered.  

• If the Client has contracted the periodic delivery of goods for a specific period, the withdrawal period will expire 14 calendar days from the day on which the Client received the first of these goods.  
• If the products have been opened or unsealed by the Customer, the return will not be accepted. Therefore, once you open and/or unseal a cosmetic product, you will not be able to exercise your right of withdrawal in relation to that product.  
• The Customer must exercise his right of withdrawal by sending an email to customer_care@onshindosaka.com :  

• Unequivocally stating their decision to withdraw from the contract for the purchase of the products, or  

• by sending the withdrawal form included in Annex 1 of these Terms and Conditions. This form is a model that is not obligatory for the Client who wishes to withdraw.  
• The right of withdrawal will be deemed to have been exercised within the deadline, when the communication is sent before the end of the corresponding deadline, in the terms indicated above.  
• If the Customer exercises his right of withdrawal, Onshindo will refund all payments received from you, including delivery costs, unless the Customer chose a delivery option other than the least expensive one, in which case the resulting additional costs will not be refunded.
• The refund will be made using the same payment method used for the purchase, within 14 calendar days from the date of notification of the decision to cancel the purchase. However, the refund may be withheld until the goods have been received, or until the Customer provides proof of the return of the products.  
• The Customer must return the products subject to the right of withdrawal within 14 calendar days.  

• The Customer shall bear the direct costs of returning the products for exercising the right of withdrawal. The exercise of this right shall not entail any additional costs.  
• In all cases, the products to be returned must be in perfect condition and include the manuals, accessories or gifts, vouchers, coupons or any type of promotional benefits, if applicable.  
• The Customer shall only be liable for any decrease in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics or functioning. If the product is returned without its original packaging, the product may be depreciated.  
• In the case of promotions in which several independent items are purchased as part of the same pack (50% off the second unit, 2x1 and similar), the withdrawal will affect all products included in the promotion.