Shipping and returns
Do you ship worldwide?
Check here all the countries where Onshindo products are delivered.
What are the shipping costs?
Click here to check the shipping cost of your Onshindo order.
What are the delivery times?
Orders to the Peninsula are delivered within 72 working hours from confirmation of shipment.
Please check here for delivery times for orders outside the Peninsula.
Which transport company do you work with?
For deliveries to Madrid, the shipping company that makes the delivery is GLS. For all other shipments to the Peninsula, your Onshindo order will be delivered with MRW.
Can I make changes to the delivery address?
When your order is picked up by the shipping agency, you will receive an email with a link to track your order where you can locate your order during the delivery process and make any changes to the address.
What happens if I am absent during the delivery attempt?
If you are absent during the first delivery attempt, the shipping agency will contact you to coordinate the next delivery or drop off your order at the office or delivery point of your choice.
Can I return the order?
You have 14 (calendar) days from the date of receipt of the order to return it. To do so, write to customer_care@onshindosaka.com with the completed form so that they can process your return correctly. Click here to consult your right to withdraw.
How long does it take to receive a refund?
Once the warehouse confirms receipt of your refund and the correct condition of the products, we will proceed to issue the refund to the same payment method of the order and you will receive an email confirming the amount of the refund. This may take up to 14 business days to be reflected, so we recommend contacting your bank so they can confirm the day on which you will see it reflected once you receive the refund confirmation message.
What do I do if I have received a product in poor condition?
For us, quality is not optional. We apologize for the condition in which you received the product. In order for us to review the condition of the product with our specialists and provide you with a solution, please write to us at customer_care@onshindosaka.com or through the web chat with your order number and an image showing the quality of the product.
What do I do if I have received an order that is not mine?
First of all, we apologize for the inconvenience caused during the delivery process. In order for us to arrange a pickup of the wrong order, please write to customer_care@onshindosaka.com or via the web chat with your order number and a picture of the products received and we will provide you with a solution as soon as possible.
Check here all the countries where Onshindo products are delivered.
What are the shipping costs?
Click here to check the shipping cost of your Onshindo order.
What are the delivery times?
Orders to the Peninsula are delivered within 72 working hours from confirmation of shipment.
Please check here for delivery times for orders outside the Peninsula.
Which transport company do you work with?
For deliveries to Madrid, the shipping company that makes the delivery is GLS. For all other shipments to the Peninsula, your Onshindo order will be delivered with MRW.
Can I make changes to the delivery address?
When your order is picked up by the shipping agency, you will receive an email with a link to track your order where you can locate your order during the delivery process and make any changes to the address.
What happens if I am absent during the delivery attempt?
If you are absent during the first delivery attempt, the shipping agency will contact you to coordinate the next delivery or drop off your order at the office or delivery point of your choice.
Can I return the order?
You have 14 (calendar) days from the date of receipt of the order to return it. To do so, write to customer_care@onshindosaka.com with the completed form so that they can process your return correctly. Click here to consult your right to withdraw.
How long does it take to receive a refund?
Once the warehouse confirms receipt of your refund and the correct condition of the products, we will proceed to issue the refund to the same payment method of the order and you will receive an email confirming the amount of the refund. This may take up to 14 business days to be reflected, so we recommend contacting your bank so they can confirm the day on which you will see it reflected once you receive the refund confirmation message.
What do I do if I have received a product in poor condition?
For us, quality is not optional. We apologize for the condition in which you received the product. In order for us to review the condition of the product with our specialists and provide you with a solution, please write to us at customer_care@onshindosaka.com or through the web chat with your order number and an image showing the quality of the product.
What do I do if I have received an order that is not mine?
First of all, we apologize for the inconvenience caused during the delivery process. In order for us to arrange a pickup of the wrong order, please write to customer_care@onshindosaka.com or via the web chat with your order number and a picture of the products received and we will provide you with a solution as soon as possible.