Shipping policy

Delivery and cancellation of orders.

Availability of products. Orders are subject to availability. If there is no stock available, Onshindo will inform the Customer by email, offering them a product with similar characteristics. The Customer will be able to accept the alternative offered by Onshindo or cancel their order fully or partially. If the order is cancelled, Onshindo will refund the order total to the Customer using the original payment method. If there is no response from the Customer within five (5) days from the date of notification, Onshindo will assume that the offer has been rejected. In this case, if there are other products in the order, they will be sent to the Customer.

Order cancellation. The Customer can cancel their order before it has been shipped by sending an email to customer_care@onshindosaka.com. The cancellation request should include the Customer’s name, address and the order reference number.¡

Delivery process. After confirming payment, Onshindo will prepare the order to be sent to the address provided. Onshindo will inform the Customer, through an email, of the date that the purchased products are sent, and the contact details of the transport company that will deliver the package. Onshindo shall not be liable for any errors and/or damages caused during delivery
if the customer has provided an incorrect or non-existent delivery address.

Delivery time. Orders will be delivered during standard working hours and within the estimated delivery period detailed on the Website, which will never be more than fifteen (15) days after the date of the Customer's payment. We recommend the Customer check the Website to view the latest updates, with the estimated delivery date of each product. Items will be considered to have been delivered from the moment at which the product is made available to the Customer.

Onshindo will inform the Customer if there are any issues with the delivery of the products.

Absence at the time of delivery. If the Customer is absent or no one collects the product(s) at the time of delivery, the Customer should contact Onshindo as soon as possible to arrange a new delivery date. When failure to deliver is not attributable to Onshindo or the delivery company, the products shall be returned to Onshindo and the Customer shall cover the shipping and return costs, as well as any associated handling fees.

Receipt and verification. For the order to be handed over, the Customer orperson accepting the order should show the courier a form of identification.

At the moment of delivery, the Customer or person accepting the order should check the status of the products. Any issues (incorrect, damaged or missing products) should be indicated on the delivery note and Onshindo should be informed immediately through an email sent to customer_care@onshindosaka.com, explaining the incident in detail and including photos where necessary. Onshindo will respond to said email providing an incident tracking number, and will
resolve the situation as soon as possible.

Risk associated with the products (including, but not limited to, loss, damage or theft) shall be transferred to the Customer as soon as the products have been made available to the Customer.